Privacy Policy
Effective Date: 17 April 2024
The Freed From Company Limited and Freed Distribution Limited (“Freed From“, “we“, “our” or “us“) are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal information.
By using our website or submitting information through any of our online forms, you agree to the practices described in this Privacy Policy.
1. Who We Are
This Privacy Policy applies to:
- The Freed From Company Limited
- Freed Distribution Limited
Together referred to throughout this policy as “Freed From.”
Our websites, services and producer programmes are operated from the United Kingdom.
For any privacy enquiries please contact:
Email: hello@freedfrom.com
2. Information We Collect
Depending on how you interact with Freed From, we may collect different categories of information.
Website Visitors
When you browse our website we may collect:
- IP address
- browser type
- operating system
- pages visited
- referring website
- date and time of access
This information is used to improve website performance and security.
Contact Forms
When you contact us through our website we may collect:
- name
- company
- email address
- telephone number
- country
- your enquiry
- any documents you choose to submit
Event Registration Forms
Where you register interest in a Freed From event we may collect:
- name
- company
- position
- email address
- telephone number
- country
- areas of interest
- event preferences
- dietary or accessibility requirements where voluntarily provided
This information is used solely for organising and communicating about the relevant event.
Producer Introduction Forms
When producers introduce themselves to Freed From we may collect information including:
- company information
- contact details
- country
- website
- social media
- brand information
- product categories
- distribution information
- export experience
- production capabilities
- certifications
- awards
- photographs
- marketing materials
MADE THE GRADE™ Producer Submission Forms
Our producer assessment forms are significantly more detailed than standard contact forms.
Information submitted may include:
- product specifications
- production methods
- technical product data
- ingredients
- nutritional information
- alcohol content
- laboratory analysis
- certifications
- packaging specifications
- pricing
- commercial terms
- distribution information
- export markets
- logistics
- business history
- manufacturing information
- quality assurance documentation
- intellectual property information
- photographs
- artwork
- supporting documents
- confidential commercial information voluntarily provided by producers
This information enables Freed From to evaluate products for potential inclusion within the MADE THE GRADE™ programme and the wider Freed From portfolio. Producer submissions may be reviewed internally and, where appropriate, shared with trusted independent compliance specialists for regulatory assessment as part of the evaluation process.
Password-Protected Internal Forms
Certain forms on our website are only accessible by authorised members of the Freed From team.
These include internal operational forms such as:
- tasting notes
- product evaluation
- internal quality scoring
- operational workflows
- administrative records
These forms are not intended for public use.
3. How We Use Your Information
We use information to:
- respond to enquiries
- communicate with you
- organise events
- evaluate producer submissions
- assess products
- operate the MADE THE GRADE™ programme
- perform regulatory and compliance reviews
- import and distribute products
- improve our services
- administer our website
- maintain business records
- comply with legal obligations
We will only use personal information where we have a lawful basis for doing so.
4. Legal Basis for Processing
Depending on the circumstances we rely upon:
- your consent
- performance of a contract
- legitimate business interests
- compliance with legal obligations
5. Confidential Producer Information
Freed From recognises that producers often submit commercially sensitive information.
We treat producer information with appropriate confidentiality.
Commercial information submitted for product evaluation is used solely for legitimate business purposes, including:
- internal product assessment
- regulatory review
- compliance evaluation
- commercial discussions
- importation and distribution planning
We do not sell confidential producer information.
Where independent technical or regulatory assessment is required, relevant information may be shared with carefully selected professional partners under appropriate confidentiality arrangements.
6. Who We Share Information With
We may share information with:
- employees of Freed From
- employees of Freed Distribution
- trusted contractors
- professional advisers
- regulatory consultants
- independent compliance specialists
- IT service providers
- website hosting providers
- legal advisers
- government authorities where legally required
We never sell your personal information.
7. International Data Transfers
Some producers and business partners are located outside the United Kingdom.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our services
- manage ongoing commercial relationships
- maintain regulatory records
- comply with legal obligations
- resolve disputes
- protect legitimate business interests
Producer submissions may be retained where they form part of an ongoing commercial relationship or product history.
9. Security
We take appropriate technical and organisational measures designed to protect personal information against:
- unauthorised access
- accidental loss
- misuse
- alteration
- disclosure
- destruction
While no internet transmission can ever be guaranteed completely secure, we continually seek to protect the information entrusted to us.
10. Cookies
At the time of publication, the Freed From website does not intentionally use advertising or marketing cookies.
Basic technical cookies may be used where necessary for the operation, security or functionality of the website.
Should additional cookies be introduced in the future, this Privacy Policy and any associated Cookie Notice will be updated accordingly.
11. Third-Party Websites
Our website may contain links to external websites.
Once you leave our website, we are not responsible for the privacy practices of those third-party websites.
We encourage you to review their own privacy policies.
12. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information;
- restrict processing;
- object to certain processing;
- request transfer of your information where applicable;
- withdraw consent where processing is based on consent.
Requests should be sent to:
13. Children’s Privacy
Our website and services are intended for businesses, industry professionals and adults.
We do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be published on this website.
15. Contact Us
If you have any questions regarding this Privacy Policy or the way Freed From handles personal information, please contact:
The Freed From Company Limited
Email: hello@freedfrom.com